Policies & FAQ

Returns

Returns/Exchanges: Do to the nature of our products all sales are final; we do not accept returns or exchanges. However, we truly hope you are 100% satisfied with your purchase. If you received incorrect or damaged items please contact us right away @ thepuremarketcompany@gmail.com so we can have the opportunity to discuss and hopefully rectify the problem for you.

Shipping

Shipping Times: We ship through USPS within 1-5 business days of purchase. Custom items and favors may be shipped with an alternate carrier and will have a longer processing and shipping time. If you are in need of rush delivery, please contact us for options.

Shipping Address: Please check your shipping address prior to finalizing your purchase. Once your order is processed, a shipping label is automatically generated with this address. If you find that there is an error regarding the shipping address after your order is placed, please contact us as soon as possible and we will do our best to help. Unfortunately, we cannot be held responsible for orders shipped to an incorrect address.


How is your soap made?

Our handcrafted soaps are made using the cold process method. This means that we achieve saponification simply by mixing oils (we use all plant-based oils) with a sodium hydroxide (lye) solution. We infuse each batch with coconut milk or goat milk for their moisturizing qualities, then add essential oils, herbs, botanicals, and mineral-rich clays to our recipe depending on the specific soap.  Our original recipes are carefully crafted to yield hard, bubbly bars of beautiful, natural soap.

Do you have a soap for sensitive skin?

Our Calendula, Chamomile & Honey soap is carefully formulated for sensitive, eczema prone skin.  The fragrance free bar is infused with organic calendula & chamomile botanicals that are known for their healing properties helping to sooth irritation and redness, assist with wounds healing and hydrate dry areas.  We always recommend spot testing all skincare products before full use. 

What does Natural, Clean Skincare Mean?

Our products are made with hand selected ingredients that nourish your skin without unnecessary harsh chemicals. We carefully select every ingredient for its purpose, effectiveness, and safety, creating formulas that are gentle on your skin and mindful of the environment. Our products are free from parabens, phthalates, synthetic dyes, and other ingredients we choose not to use, so you can feel confident in your daily skincare routine.

  • Made with naturally derived ingredients such as plant oils, botanical extracts, clays, butters, and essential oils.
  • 100% grass fed beef tallow sourced from regenerative farms in the USA
  • Free from ingredients many people prefer to avoid, such as parabens, phthalates, sulfates (like SLS), formaldehyde-releasing preservatives, and synthetic dyes.
  • Gentle on the skin, with formulas designed to nourish without unnecessary harsh chemicals.
  • Responsibly sourced and environmentally conscious, often using sustainable ingredients, recyclable packaging, and cruelty-free practices.
  • Transparent about ingredients, with clear labeling so customers know exactly what they're putting on their skin.

Wholesale & Custom Orders

If you are interested in carrying any of our handmade products in your retail location please contact us for Wholesale pricing @ thepuremarketcompany@gmail.com

We love doing custom orders for corporate events, showers, weddings and celebrations of all kinds.  If you have an special event coming up that you'd like to discuss custom options for please contact us @ thepuremarketcompany@gmail.com

* Custom orders have longer lead time